- on our Website;
- in email, text, and other electronic messages between you and our Website;
- when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- us offline or through any other means, including on any other website operated by us or any third-party;
- any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
We may collect Protected Health Information (“PHI”) for some users, which is regulated under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Please review our Notice of Privacy Practices for information on how we use and disclose your PHI.
Information We Collect About You
We collect, or may collect, several types of information from and about users of our Website, specifically information:
- by which you may be personally identified, such as your name, postal address, billing address, work address, shipping address, e-mail address, telephone numbers (home, work, and mobile), government identification numbers, date of birth, credit or debit card number (for payment purposes only), gender, race, religion, political orientation, salary, photos of you, and other personal information;
- that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website;
- about your internet connection, the equipment you use to access our Website and usage details.
How We Collect Information About You
We collect Personal Data directly from you when you provide it to us, automatically as you navigate through the Website and from third parties, for example, our business partners.
The information we collect on or through our Website provided by you may include:
- information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, completing a questionnaire or form, or requesting further services. We may also ask you for information when you report a problem with our Website;
- records and copies of your correspondence (including email addresses), if you contact us;
- your responses to surveys that we might ask you to complete; and
- details of transactions that may be tracked through our Website and of initiation of services. You may be required to provide financial information as part of initiation of services through our Website.
We may also collect information about you, including Personal Data, automatically. The information we collect automatically may include personally identifiable information or we may maintain it or associate it with personally identifiable information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
- estimate our audience size and usage patterns;
- verify your location to ensure we can provide you with our services;
- store information about your preferences, allowing us to customize our Website according to your individual interests;
- recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single- pixel gifs) that permit us, for example, to count users who have visited those pages, used those screens, or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
- Analytics Services. We may use analytics services to collect certain information relating to your use of the Website. Analytics services use “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site.
- Advertising Networks. We may advertising networks to provide you with interest- based advertising based on your online activity.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Data:
- to provide our Website and its contents to you;
- to communicate with you about our products and services;
- to send newsletters, advertisements, or other promotional materials to you regarding our products and services;
- to develop services for you;
- to provide you with information, products or services you request from us;
- to register and service your account;
- to provide you with notices about your account;
- to track administration of care coordination transactions and initiation of services you request;
- to administer quizzes, surveys, sweepstakes, promotions, and contests;
- to contact you in response to a request;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- to enforce our rights arising from contracts or our intellectual property rights;
- to notify you about changes to our Website or any of our products and services;
- in any other way we may describe when you provide the information;
- to fulfill any other purpose for which you provide it;
- for any other purpose with your consent.
Sharing Your Information
Our Website may provide you with the opportunity to create individual pages that enable you to share information about yourself, your friends and family, and your and their respective health conditions, with others. If you choose to share information via our Website with others, your individual pages may be indexed by public search engines when someone searches your name.
When using our Website, you may share sensitive personal information with us or with others. Sensitive personal data is a subset of Personal Data which includes, but is not limited to, information revealing health and medical history, race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information that concerns sexual orientation, genetic, biometric data or criminal allegations (convictions or otherwise). In general, we do not collect sensitive personal data from you unless you voluntarily provide such information as part of your use of the Services. Providing sensitive personal data is entirely optional. By providing your sensitive personal data, you consent to our collection of such data. Our lawful basis for collection of this data is with your consent. If you provide this information, it may be difficult, if not impossible, to delete this information if you later desire to remove the data. By providing this information in any form, you consent that this information loses its right for future deletion.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Disclosure of Your Information
- to our contractors and third-party service providers that we use to support our business;
- to a company we merge with, acquire, or that buys us, or in the event of change in structure of our company of any form, such as a sale or transfer of some of all of our assets, or a bankruptcy, liquidation or similar proceeding;
- to affiliates and third parties for their commercial purposes;
- to enforce or apply our and other agreements, including for billing and collection purposes;
- to affiliates and third parties to market their products or services to you if you have not opted out of these disclosures;
- to comply with our legal obligations;
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others (including without limitation exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction);
- to enforce our rights;
- to resolve any potential fraud or perceived irregularity in any audits of the accuracy of any documentation or information submitted to us by you or on your behalf, as deemed appropriate by us;
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to fulfill the purposes for which your provide it;
- for any purpose disclosed by us when you provide the information; and
- with your consent.
We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction.
Choices About How We Use and Disclose Your Information
We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for our advertising to you, and other targeted advertising.
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
- Promotional Offers from Us. If you do not wish to have us use your email address to promote our products and services, you can opt-out at any time by emailing us at the contact info below. This opt out does not apply to information provided to us as a result of your purchase or use of our products and services.
- Disclosure of Your Information to Affiliates and Third Parties. By using our Website, you consent to our sharing of your Personal Data with our affiliates and third parties for their promotional purposes. If you wish to unsubscribe from such affiliate and third parties’ promotions, you can do so by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from them.
- Targeted Advertising. We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.
Promotions for Our Products and Services
We may use your Personal Data to contact you about products and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by contacting us at the email below. For more information, see Choices About How We Use and Disclose Your Information.
Purchase and Sale of Products and Services
We use Order Information we collect generally to process, fulfill and administer transactions and orders for products and services placed through our Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We also use Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with your preferences you have shared with us, provide you with information or advertising relating to our products and/or services.
We use a third party to process purchases and shipment of our products and services on our Website. Accordingly, we may share your Personal Data with that third party to facilitate your purchase of our products and services.
In connection with our products and services, we may be required or permitted by law to share your Personal Data, without prior notice to you, under certain circumstances including reporting adverse reactions to certain items, product recalls, preventing disease and for health research purposes. In accordance with applicable laws and/or in a good faith effort, we may disclose your Personal Data, without prior notice to you, in an effort to safeguard the personal safety of users of our Website and/or the general public.
Links To Other Websites
Contests and Sweepstakes
We may operate contests, sweepstakes, or other promotions (each, a “Promotion”) through our Website, which may require registration on our Website or through our social media channels in order to enter. Your Personal Data may be used by us to contact you for winner notification, prize delivery confirmation, or other promotional purposes. Your entry may also result in your being added to our marketing lists. If you win a Promotion, your acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your Personal Data on our Website or elsewhere, such as on a winner’s page.
We may display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or deactivate your testimonial, you can contact us at the contact information listed below.
SMS/MMS Mobile Messaging Marketing Program
We may use your telephone number for the purpose of sending you SMS messaging related to the services we provide, marketing messages, order and shipping confirmations, and other purposes if you have opted in to receive such messaging. You may opt-out from receiving SMS messaging from us, at any time, by responding STOP to any of our messages.
Messaging will be sent by an automated system initiated by our third party messaging provider. We do not share your telephone number with third parties for the purposes of receiving third party marketing messages. We also will not send messages to you promoting the goods or services of third parties. For additional information regarding our SMS messaging program, please read our Terms of Service or reach out to us at the contact information below.
Your Rights Regarding Your Information and Accessing and Correcting Your Information
You may review and change your Personal Data settings by emailing us at the contact information below. You may also notify us through the contact information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your Personal Data. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to deactivate or delete your account or request that we no longer use your information to provide you services, contact us at the contact information listed below. If you provide, enter, upload, or create any information on our Site, it may be difficult if not impossible, to deactivate or delete this information if you later desire to remove the data. By providing this information in any form, you consent that this information loses its right for future deletion. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Do Not Track Signals
We also may use automated data collection technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such signal is broadcast or received.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or in your operating system.
Spouse and Dependent Authorization
Before you enroll in any of the available health and wellness programs, we would like to provide you with some information about the health information we may ask for from you, how and why we use it, and how we protect it. You are not required to participate in any of these programs. Participation is completely voluntary. However, if you choose to participate, you may receive incentives and/or information on services to help you manage your health. If you choose not to participate, you may not receive program incentives, if any, offered by your health plan for participation in such health and wellness programs.
What information do we obtain?
- Our health risk assessment (HRA) asks questions about your health status and conditions, health-related activities and behaviors.
- Our condition management programs, including, but not limited to, asthma, diabetes, chronic obstructive pulmonary disease, coronary artery disease, and heart failure disease management programs ask questions about your health status and conditions, health-related activities and behaviors.
How do we use your information?
- Information provided to us as part of an HRA, or as part of a biometric screening, may be used to identify services that may be relevant to you, including those wellness coaching services or condition management services noted above.
- Information provided to us as part of the condition management programs may be used to help us provide you with [feedback and educational information about your lifestyle and condition, to help you in your journey to better manage your health.
How do we share and protect your information?
- The health information you give us as part of a health and wellness program is generally not shared with your spouse’s/parent’s employer, although we may share certain information (e.g., the amount of incentives earned), as necessary where their employer or their designated third party vendor is administering incentive awards. We will share information with our wellness coaches, nurses, and doctors, whom are involved in administering your wellness and condition management programs and health plan. We only share information with our vendors and subcontractors in accordance with applicable laws, including HIPAA, as necessary to administer your wellness and condition management programs or health plan, and anyone who receives information from us for purposes of providing you services is required to abide by the same confidentiality requirements.
- We take reasonable precautions to protect data and to avoid data breaches, including maintaining physical, technical, and administrative safeguards. Such safeguards may include, for example, firewalls, encryption, identity management, and intrusion prevention/detection to prevent improper access, use, and disclosure of your data in our networks. In the event of a data breach involving information you provide in connection with the wellness program, we will notify you within the time periods required by applicable laws, including HIPAA.
Your California Privacy Rights
Under some circumstances, California law may provide you with the right to obtain a list of third parties (if any) that we provide your Personal Data to for their own direct marketing purposes.
California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Website that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the preceding calendar year (e.g., requests made in 2020 will receive information regarding such activities in 2019). You may request this information once per calendar year. To make such a request, please send an email by using the Contact Information below.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or on or through any of their features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us using the contact information listed below.
Storage of Personal Data in the United States
All of the information that you provide to us will be stored and processed in the United States. While you may access our Website from a location outside of the United States, you agree not to transfer any of your information to us from outside the United States. The laws in the United States may not offer the same degree of privacy protection as the laws in your jurisdiction.
You may contact us through the contact information below.